- Go to Alert Sounds under Settings Tab of Intelli IM App.
- Make sure that Push Notification Sounds and In App Sounds are properly set.
- Notification Settings. Goto iPhone/iPad Settings->Notifications->Intelli IM-> and all things must be ON, with alert style being banner or alert (over rides app setting)
- Silent and Volume setting of the phone (this has highest priority)
- In iOS 6, Apple added Do-not-disturb settings... that can further disable sounds. Please make sure that settings are properly set.
In order for the Alerts to work, please make sure that following are set correctly:
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