The intelligent way to manage and monitor your contact center
Streamline your contact center with unmatched Communication, Control, and Compliance
Introducing Smart Team Communicator (STC)
A suite of tools that streamlines communication and overcomes geographical limitations that have plagued traditional systems for decades
Scalable Communication Service
For contact centers that have single to multiple operations, STC scales with you. We use privacy controls and toggles to make sure the features you need are only activated for the people who need them.
Operational Tools for Management
From auditing to monitoring, STC offers tools to boost productivity, document work, and reliably track performance. That way you can connect Agents to designated Subject Matter Experts and boost performance.
The Productivity Hub
Persistent chatrooms with a bulletin service that offer P2P and group messaging with integrated features like polling, badges, number masking, and more.
Purpose Built For Contact Centers
STC features reduce Average Handle Time and Customer Hold Time, improving Customer Satisfaction
Rapid Feature Rollout and Support
With STC you get a dedicated point of contact for customer support and feature development
Compliance
From auditing to monitoring, STC’s tools provide unmatched levels of security that you can individually configure on a per Line-of-Business (Campaign) basis.
Trusted Worldwide
With a proven track record in 89 countries, STC’s powerful features enable organizations to confidently manage their global workforce, whether working from home or a contact center
What our Clients are saying about Rapid Cyber and Smart Team Communicator
Contact us.
Get in touch and we’ll set up a demo to show you how Rapid Cyber & the Smart Team Communicator’s features can improve the operations and communications of your contact center.