Increase productivity, Reduce cost, Heighten customer satisfaction
Empowering Agents to Deliver top Customer Experiences
Communication Suite for Contact-Centers
Home Agents and Brick & Mortar. Big BPOs and Startups. We have it all covered.
Home Agents and Brick & Mortar. Big BPOs and Startups. We have it all covered.
Persistent Chat Rooms Robust with Moderators, Bulletin Board, Polls, Badges, Number Masking, Auto Join, High Priority Messages |
Desktop Monitoring (Glance-Live) Used for Training, Quality Control, Support. Preview and Full Screen Mode. Low CPU & Bandwidth usage. |
Support Queues Versatile, Configured with SMEs, Statistics, Quick Desktop Sharing |
Email Email in rich text format with High Priority, Receipt tracking, Acknowledgement, Restrictions Enforced |
Chat (P2P and Group) Preconfigured Contacts, Number Masking, Desktop Sharing, Remote Control, |
Broadcast Messages High Priority Messages Scroll in Launch Pad. Managers can Schedule, view Receipt tracking, and Acknowledgements. |
Shared Drive Folders, Files, HTML content creation, Restricted Access and Management |
User Synchronization Integration with HR or User Directory for automated User Management. |
Organizational Partitioning Controlled Access to Users in Groups, Chat Rooms, Queues. Restricted to their organization. |
Production Architecture STC is a Software as a Service (SaaS). Administration is web based. Client application is native (not Java) on Windows and MacOS. |
Meet customer's security requirements
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Powered by Amazon Cloud Computing Services
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Seamless engagement, Permissions driven, Secured environment
Come take a seat at our table
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Everyone can have a seat at our table. STC creates a virtual conference room that is as big as our planet. Team leaders can dialog with their CSRs who are in the same room or are geographically worlds apart.
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Integrated solution to engage CSR's around the globe
Connect to the experts with right information at their finger tips and keep teams synced with the latest updates
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Our track record from clients in operation
Our average monthly System availability in last two years, 99.99%
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STC makes CSRs more successful. We get them trained and ready to take calls faster—up to 50% reduction in time to proficiency. On the production floor, we reduce the time they require to get access to a SME—up to 70% faster.
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And it’s customers who really notice the difference. They get more of their questions answered the first time (8% in one client study). Their VOC scores go up. STC is the very best thing that a brand can do to improve customer satisfaction and loyalty. |
From a Customer Blog
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"Using STC, agents are able to get real-time support, while engaging with a customer, which has led to improving first call resolution (FCR), increase the transactional sales rate (TSR) and reduce average handle time (AHT). Positively-impacted Quality Assurance (QA) scores have also been attributed to improved SME response times and the ability to have one-on-one conversations between agents and SMEs in queued chat."
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"Using STC, agents are able to get real-time support, while engaging with a customer, which has led to improving first call resolution (FCR), increase the transactional sales rate (TSR) and reduce average handle time (AHT). Positively-impacted Quality Assurance (QA) scores have also been attributed to improved SME response times and the ability to have one-on-one conversations between agents and SMEs in queued chat."
Get a Free Smart Trial today
Unlock the power of this unique workflow engine to achieve customer satisfaction
Unlock the power of this unique workflow engine to achieve customer satisfaction
You don't have to take our word for it. You can try STC for yourself and calculate your own ROI. Our 30 to 60 day SmartTrial will give your plenty of time to test our software within your production environment. We will setup a full production environment and support your implementation team through a launch.
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