Increase productivity, Reduce cost, Heighten customer satisfaction
Empowering Agents to Deliver top Customer Experiences

Communication ​Suite for ​Contact-Centers
Home Agents and Brick & Mortar. Big BPOs and Startups. We have it all covered.

​​Persistent Chat Rooms Robust with Moderators, Bulletin Board, Polls, Badges, Number Masking, Auto Join, High Priority Messages	​Desktop Monitoring (Glance-Live) Used for Training, Quality Control, Support. Preview and Full Screen Mode. Low CPU & Bandwidth usage.
​​Support Queues​ ​Versatile, Configured with SMEs, Statistics, Quick Desktop Sharing	Email Email in rich text format with High Priority, Receipt tracking, Acknowledgement, Restrictions Enforced​
Chat (P2P and Group) Preconfigured Contacts, Number Masking, Desktop Sharing, Remote Control,	Broadcast Messages High Priority Messages Scroll in Launch Pad. Managers can Schedule, view Receipt tracking, and Acknowledgements.
​Shared Drive Folders, Files, HTML content creation, Restricted Access and Management	​User Synchronization ​Integration with HR or User Directory for automated User Management.
​Organizational ​Partitioning Controlled Access to Users in Groups, Chat Rooms, Queues. Restricted to their organization.	Production Architecture STC is a Software as a Service (SaaS). Administration is web based. Client application is native (not Java) on Windows and MacOS​.

Meet customer's security requirements

Powered by Amazon Cloud Computing Services

Seamless engagement, Permissions driven, Secured environment
​​​​Come take a seat at our table

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​Everyone can have a seat at our table.  STC creates a virtual conference room that is as big as our planet. Team leaders can dialog with their CSRs who are in the same room or are geographically worlds apart. 
A quality “Center of Excellence” in the Philippines can check out the work of an agent in rural North Dakota.  IT support in India can troubleshoot a desktop in Jamaica. And agents working together on the same campaign can support each other to best ​serve their customers.

Integrated solution to engage CSR's around the globe
​​Connect to the experts with right information at their finger tips and keep teams synced with the latest updates

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The Two Main Components of STC​

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• A very lightweight desktop application that runs natively on Windows/MacOS/iOS/Android
• ​​A web based administrative portal

Learn more

FEATURES

Browser-based admin console is like no other in contact-center industry
​Fine-tune the permissions based on organization's operation hierarchy to maintain the focus of team members

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✅ Complete permission management aligns restrictions and permissions to individual campaign
✅ One application handles all CSR communications across the operational footprint
✅ Real-Time changes on the client(Windows and MacOS)
✅ Open API and bulk uploads allows for automated management of entire environment
✅ Stats & audit trail
✅ Interoperable with other HR, workforce, and operational systems
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✅ High availability infrastructure that matches core system SLAs
✅ Date security with encryption in transit and at-rest
✅ Scalable architecture  supports evolving need's of business
✅ Extremely efficient network respects bandwidth availability ​
✅ Sophisticated network clustering to handle failover
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Our track record from clients in operation
​Our average monthly System availability in last two years, 99.99%

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STC makes CSRs more successful.  We get them trained and ready to take calls faster—up to 50% reduction in time to proficiency.  On the production floor, we reduce the time they require to get access to a SME—up to 70% faster.

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And it’s customers who really notice the difference.  They get more of their questions answered the first time (8% in one client study).  Their VOC scores go up. STC is the very best thing that a brand can do to improve customer satisfaction and loyalty.

From a Customer Blog
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"Using STC, agents are able to get real-time support, while engaging with a customer, which has led to improving first call resolution (FCR), increase the transactional sales rate (TSR) and reduce average handle time (AHT).  Positively-impacted Quality Assurance (QA) scores have also been attributed to improved SME response times and the ability to have one-on-one conversations between agents and SMEs in queued chat."

Get a Free Smart Trial today
Unlock the power of this unique workflow engine to achieve customer satisfaction

You don't have to take our word for it.  You can try STC for yourself and calculate your own ROI.  Our 30 to 60 day SmartTrial will give your plenty of time to test our software within your production environment. We will setup a full production environment and support your implementation team through a launch. 

We are willing to make this co-investment because we know the measurable value that we deliver. In just a few weeks, your agents will begin to benefit from our visionary technology.