The intelligent way to manage and monitor your contact center

Streamline your contact center with unmatched Communication, Control, and Compliance

Introducing Smart Team Communicator (STC)

A suite of tools that streamlines communication and overcomes geographical limitations that have plagued traditional systems for decades

Scalable Communication Service

For contact centers that have single to multiple operations, STC scales with you.  We use privacy controls and toggles to make sure the features you need are only activated for the people who need them.

Operational Tools for Management

From auditing to monitoring, STC offers tools to boost productivity, document work, and reliably track performance. That way you can connect Agents to designated Subject Matter Experts and boost performance.

The Productivity Hub

Persistent chatrooms with a bulletin service that offer P2P and group messaging with integrated features like polling, badges, number masking, and more.  

Purpose Built For Contact Centers

STC features reduce Average Handle Time and Customer Hold Time, improving Customer Satisfaction

Rapid Feature Rollout and Support

With STC you get a dedicated point of contact for customer support and feature development

Compliance

From auditing to monitoring, STC’s tools provide unmatched levels of security that you can individually configure on a per Line-of-Business (Campaign) basis.

Trusted Worldwide

With a proven track record in 89 countries, STC’s powerful features enable organizations to confidently manage their global workforce, whether working from home or a contact center

What our Clients are saying about Rapid Cyber and Smart Team Communicator

Contact us.

Get in touch and we’ll set up a demo to show you how Rapid Cyber & the Smart Team Communicator’s features can improve the operations and communications of your contact center.