​Increase productivity, Reduce cost, Heighten customer satisfaction
Empowering Agents to Deliver top Customer Experiences
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Communication ​Suite for ​Contact-Centers
Work-from-Home or Brick-and-Mortar or hybrid. Big BPOs and Startups. We have it all covered.

​​Persistent Chat Rooms Robust with Moderators, Bulletin Board, Polls, Badges, Number Masking, Auto Join, High Priority Messages	​Desktop Monitoring (Glance-Live) Used for Training, Quality Control, Support. Preview and Full Screen Mode. Low CPU & Bandwidth usage.
​​Support Queues​ ​Versatile, Configured with SMEs, Statistics, Quick Desktop Sharing	Email Email in rich text format with High Priority, Receipt tracking, Acknowledgement, Restrictions Enforced​
Chat (P2P and Group) Preconfigured Contacts, Number Masking, Desktop Sharing, Remote Control,	Broadcast Messages High Priority Messages Scroll in Launch Pad. Managers can Schedule, view Receipt tracking, and Acknowledgements.
​Shared Drive Folders, Files, HTML content creation, Restricted Access and Management	​User Synchronization ​Integration with HR or User Directory for automated User Management.
​Organizational ​Partitioning Controlled Access to Users in Groups, Chat Rooms, Queues. Restricted to their organization.	Production Architecture STC is a Software as a Service (SaaS). Administration is web based. Client application is native (not Java) on Windows and MacOS​.

Seamless engagement, Permissions driven, Secure environment

Meet customer's security requirements

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The Two Main Components of STC​

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• A very lightweight desktop application that runs natively on Windows/MacOS/iOS/Android
• ​​A web based administrative portal

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STC in a nutshell

STC is cloud based SaaS model hosted on AWS. Launched in 2018, it has emerged as the leading tool at the heart of contact-center operations, and an integrated solution to engage CSR's around the globe. Our team works tirelessly to ensure the business needs of clients are met with no time wasted.
It all comes together!

Come and take a seat on our table

​Empower Agents, Team leads, operations, IT management with robust features that meet the needs of Work-from-Home environment. One login for all your communication needs. Many automated features to onset the productivity when the day begins!

Secure, Reliable, Cost-effective

Cutting edge architecture which is built ground up for contact-centers. Organizational partitioning provides data security and isolates users based on their programs and roles. 

Audio/Video conferencing initiated from STC with logs of host, participants and their duration in the call. 

Complete with HR sync, Authentications like google, windows, configurable, audit trails, real time updates , ​

Reliable and secure with 99.99% average monthly system availability in last two years. Scalability as business grows. 

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​Our confidence is defined by the success of our Customers 

From a Customer Blog
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"Using STC, agents are able to get real-time support, while engaging with a customer, which has led to improving first call resolution (FCR), increase the transactional sales rate (TSR) and reduce average handle time (AHT).  Positively-impacted Quality Assurance (QA) scores have also been attributed to improved SME response times and the ability to have one-on-one conversations between agents and SMEs in queued chat."