Support 

We have provided answers to frequently asked questions from our users, by topics.  If you can not find answers to your questions below, please use the form to send a request to our support team.

General and Settings

• Microsoft Lync Login Guide
• Intelli IM Basic User Guide for Google Talk
• Intelli IM Basic User Guide for CWA
• Setting up Communicators Web Access (CWA)
• Security and Privacy with Intelli IM

Feature Guides

• Learning About Status in Intelli IM
• Image Collaboration Feature
• Using Calendar for Status Updates
• Programming Weekly Status Schedule
• How do I change Status?
• How do I change the Status Note?
• About other Authorized Devices
• Send Messages by Email
• Learning About Alerts
• Learning About Inactivity Timeouts
• Using Alerts
• Save the Data Usage by Turning OFF Cellular Data Use
• Using Emoticons
• Using Gestures
• Google Talk Features

Subscription

• Understand Subscription Status
• Pro and Lite Service
• Can I get refund on my subscription or transfer my subscription?
• Why do we have a subscription model?
• Google Talk Subscriptions

Commonly Asked

• I don't hear Alerts
• Intelli IM was working but not working anymore
• Bought the Pro Subscription but Still Showing Lite Subscription

If you can not find answers to your question above, please send your request to our support team:support@rapidcyber.com