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Support 

We have provided answers to frequently asked questions from our users, by topics.  If you can not find answers to your questions below, please use the form to send a request to our support team.

General and Settings

  • Microsoft Lync Login Guide
  • Intelli IM Basic User Guide for Google Talk
  • Intelli IM Basic User Guide for CWA
  • Setting up Communicators Web Access (CWA)
  • Security and Privacy with Intelli IM


Feature Guides

  • Learning About Status in Intelli IM
  • Image Collaboration Feature
  • Using Calendar for Status Updates
  • Programming Weekly Status Schedule
  • How do I change Status?
  • How do I change the Status Note?
  • About other Authorized Devices
  • Send Messages by Email
  • Learning About Alerts
  • Learning About Inactivity Timeouts
  • Using Alerts
  • Save the Data Usage by Turning OFF Cellular Data Use
  • Using Emoticons
  • Using Gestures
  • Google Talk Features






Subscription

  • Understand Subscription Status
  • Pro and Lite Service
  • Can I get refund on my subscription or transfer my subscription?
  • Why do we have a subscription model?
  • Google Talk Subscriptions

















Commonly Asked

  • I don't hear Alerts
  • Intelli IM was working but not working anymore
  • Bought the Pro Subscription but Still Showing Lite Subscription

If you can not find answers to your question above, please send your request to our support team:support@rapidcyber.com

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© Copyright 2013 Rapid Cyber Solutions, Inc. All rights reserved. Intelli IM is a registered trademark of Rapid Cyber Solutions, Inc. Various trademarks held by their respective owners.
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