Assess Agent Knowledge Instantly with STC Quizzes
Smart Team Communicator (STC) is purpose-built to streamline communication and enhance monitoring for contact centers, offering a suite of tools to boost productivity and reliably track performance. Building on our already existing Polls and Surveys features, we're excited to announce a major enhancement to our platform: official support for Quizzes. This makes it easier than ever to assess knowledge, reinforce training, and monitor team performance.
We've made creating a quiz incredibly simple. You can now transform any survey into a quiz just by specifying a correct answer for a question. STC automatically recognizes it as a quiz and tracks each user's final score.
Packed with powerful capabilities:
Versatile Question Formats: Quizzes support a wide variety of question types, including dropdowns, yes/no, multi-select checkboxes, rankings, and ordered lists.
Time Limits: You can add a time limit to any quiz, which will cause it to auto-submit when time expires, ensuring a controlled testing environment.
Automated Reminders: To maximize completion rates, STC automatically reminds users who have not yet responded to complete their quizzes in their Chat Rooms and on the STC Homepage.
Actionable Insights for Admins and Moderators
Quizzes are fully integrated with STC’s robust reporting and monitoring tools, giving managers unparalleled insight into team performance.
View Comprehensive Reports: Moderators can view scores for all users on the web app, providing a clear overview of team-wide knowledge levels.
Analyze Individual Submissions: For more granular feedback and coaching, moderators can drill down into individual user submissions to review their specific answers and see which were correct. This is perfect for training and performance management within STC’s secure and compliant environment.
Quizzes are already available to all existing users. If you would like a demo of the feature or of STC as a way to supercharge your contact center, contact us at sales@rapidcyber.com.
