Rapid Cyber Solutions Announces Extended Global Partnership with Transcom for Smart Team Communicator
Rapid Cyber Solutions (RCS) today announced the extension of its strategic partnership with Transcom, a leading global customer experience specialist. Transcom will continue the deployment of Rapid Cyber Solutions' Smart Team Communicator™ (STC) across its global contact center operations. This ongoing collaboration, which began in 2017, reinforces both companies' commitment to enhancing operational efficiency, communication, and compliance across Transcom’s delivery footprint.
STC is a comprehensive contact center communication platform that offers real-time visibility, agent coordination tools, and features such as STC Glance and STC Queues. These capabilities support onboarding, agent performance, and secure client program management through advanced Line of Business partitioning.
“At Transcom, we’re focused on tools that help our teams work more efficiently and securely,” said Jakob Westgren, Senior Vice President, Products at Transcom. “STC plays a role in supporting that, particularly in helping teams onboard quickly and enable advanced communication features.”
“Transcom’s global operations and high standards have been key to shaping how STC has evolved over time,” said Rahul Jindal, CTO and co-founder of Rapid Cyber Solutions. “We value the ongoing collaboration and look forward to continuing to build solutions that respond to real- world contact center needs.”
About Transcom
Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 90 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.
About Rapid Cyber Solutions
Based in Orlando, Florida, Rapid Cyber Solutions leverages deep expertise in contact center operations and secure communications to help organizations elevate their customer service experience. Their flagship product, Smart Team Communicator™ (STC), is a purpose-built collaboration platform featuring advanced monitoring capabilities with Glance, secure Email functionality, schedule adherence capabilities, and robust controls for Line of Business partitioning. STC enhances operations workflows, streamlines onboarding, and provides real-time insights on a secure cloud infrastructure, empowering contact centers to thrive in today’s dynamic customer service landscape. Learn more at www.rapidcyber.com or contact sales@rapidcyber.com.
