Rapid Cyber Solutions, Inc.
  • Smart Team Communicator
    • PCI Compliance
    • Agent Lifecycle
    • 360 View of Agent
    • Product Details
    • Smart Trial
  • Intelli IM
    • Enterprise Program
    • Support
  • SecuredIn
  • News
  • About Us

PCI Compliance
​

​Brands and BPOs who deliver customer service are required to support a variety of standards that protect data from intruders.  The most common standard (outside of HIPAA for health related data) is defined by the Payment Card Industry (PCI).  PCI defines a comprehensive set of standards that lays out a roadmap from physical security to digital security to proper business processes.

Although STC is not meant to handle PCI data, it does set on the CSR desktop where PCI data is being recorded and transmitted. We recommend that users be trained to avoid using PCI data in chats, e-mails, and text messages.  In those cases where an employee does attempt to transmit PCI data, STC will "blur out" any numerical data that should be kept sensitive.  This could include credit card numbers, SSNs, and phone numbers.

STC has taken a leadership position on security, allowing us to check all of the boxes on a PCI requirements list.  Our features include:
  • Enterprise clients are maintained in a private cloud
  • All data is encrypted from the time of capture through to the back end storage of the data
  • Audit trails are retained, maintained, and secured
  • Highly secure physical and network(firewalls) environment
  • Anti-virus controls in place
  • Breech alerts notify key personnel
  • Passwords and logins adhere to PCI requirements

Connect with us

Facebook
LinkedIn
Email

Downloads

iOS/MacOS App (STC)
Google Play (STC)

Our Policy

Terms of Service
Privacy Policy
© Copyright 2013-2018 Rapid Cyber Solutions, Inc. All rights reserved. Intelli IM is a registered trademark of Rapid Cyber Solutions, Inc. Various trademarks held by their respective owners.
  • Smart Team Communicator
    • PCI Compliance
    • Agent Lifecycle
    • 360 View of Agent
    • Product Details
    • Smart Trial
  • Intelli IM
    • Enterprise Program
    • Support
  • SecuredIn
  • News
  • About Us