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Team Chat
STC environment for users is configured based on user's role in organization, so come aboard and start your day. Send images, PDF, links, emoticons, and more. Stay up-to-date with status of your Contacts. Persistent Chat Rooms with Bulletin Board and Polls
Pre-configured chat rooms with Moderators and Participants. Maintain focus with live updates on "Bulletin Board" pinned in each chatroom. Bulletin Board can be updated by the Moderators. Email
Send Email to individuals and groups in rich text format with options like No-reply, Priority preference, Acknowledgement requirement, and more. Easy drag and drop User-Interface on Windows. Supports integration with external email. Help Queues with intelligent routing system boosted by automation features
Connect with Subject Matter Expert(SME) in one click. Each Queue is configured with SME’s for answering the requests. Efficient and powerful to improve AHT(Average handling Time) and FCR(First Call Resolution). Track logs in real-time! |
Awards
Boost the morale and confidence of team members in the chat rooms by creating and assigning awards. Express with Emoticons
Serious fun with emoticons in messages. Search and use emoticons. Notifications
Smart notifications delivered for emails, broadcasts, messages. Buzz feature in chat room sends a message as high priority to grab attention. Desktop Sharing and Remote Control for multiple monitors
Easily start desktop sharing from any chat & request desktop share/remote control. Permissions driven feature that can be configured in real-time by admin. Capture Screenshot/Live stream
Permission based capability for Quality Control, training and more. Supports multiple monitors. Broadcast
Keep teams around the world updated with important messages. Collaborate & use broadcast frequency, send time, and Acknowledgement options to achieve more in less time. Updated broadcast automatically removes old broadcast from users STC inbox to avoid clutter and confusion. Track logs in real-time! |
Number Masking
Each campaign can choose to enable or disable number masking to enhance data security. Prevent sensitive information like credit card numbers to be copied and shared unmasked. Permissions
Manage multiple campaigns in your organization. STC Admin Console allows permissions setting at User level, Group level, Campaign level. All changes are effective in real-time. Massive Scalability
Single clustered setup where nodes can be distributed around the globe and additional users can be added as organization grows. Admin Console
Web based hub for the administration of users and campaigns. Create and configure Chat Rooms, Groups, Queues, Glances and Broadcasts. Simple layout of options provides easy customization for each campaign. |