Increase efficiency, Reduce cost, Heighten customer satisfaction
Empowering Agents to Deliver Customer Experiences
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Brands and the BPO’s that serve the brands have spent billions to provide customers with options for customer service. Websites. Mobile apps. Chat. And now Chatbots. But the premium method of answering questions is still human to human (H2H) conversations. And that’s where Rapid Cyber and its flagship product, Smart Team Communicator (STC), comes in. Because technology has left human beings with an ever more challenging group of customer questions, CSRs need more training and access to expertise than ever before. STC makes CSRs more successful. We get them trained and ready to take calls faster—up to 50% reduction in time to proficiency. On the production floor, we reduce the time they require to get access to a SME—up to 70% faster. |
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And it’s customers who really notice the difference. They get more of their questions answered the first time (8% in one client study). Their VOC scores go up. STC is the very best thing that a brand can do to improve customer satisfaction and loyalty.
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STC enables secure conversation between team members all over the globel
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Come Take a Seat at our Table
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Everyone can have a seat at our table. STC creates a virtual conference room that is as big as our planet. Team leaders can dialog with their CSRs who are in the same room. A quality “Center of Excellence” in the Philippines can check out the work of an agent in rural North Dakota. IT support in India can troubleshoot a desktop in Jamaica. And agents working together on the same program can support each other to best
serve their customers. What Functionality Does STC Provide? |
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STC provides a fully integrated solution for any company with CSRs who are answering customer questions. It provides one solution that combines all of the functionality required to engage CSRs in providing outstanding customer experiences.
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STC delivers business results by delivering a full suite of integrated functionality. STC replaces a handful of expensive and disconnect products, it delivers a variety of features that makes it a powerful tool for CSRs and those who manage them. Features include:
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The STC Architecture
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The STC product is designed for today's high volume, high availability contact centers. Open APIs and data imports allow for automated management of the entire environment. CSRs can be added automatically from internal HR, workforce and credential systems.
The product is hosted in a highly secure private cloud that delivers the highest level of security. Finally, the product is deployed natively to Windows and Apple desktop environments. This provides for a convenient and easy-to-use interface that CSRs can access without distraction. |
Get a Free Smart Trial Today
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You don't have to take our word for it. You can try STC for yourself and calculate your own ROI. Our 30 to 60 day SmartTrial will give your plenty of time to test our software within your production environment. We will setup a full production environment and support your implementation team through a launch.
We are willing to make this co-investment because we know the measurable value that we deliver. In just a few weeks, your agents will begin to benefit from our visionary technology. |
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About Rapid Cyber Solutions
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Rapid Cyber Solutions is a six year-old enterprise software company founded by a 25 year veteran of the contact center industry. The company's first product, Intelli IM, has been used by global enterprises for over six years. The product enables low cost and highly secure conversations to take place anywhere in the world.
The company's founder was an architect for some of the largest and highest volume customer contact centers in the world. He came to recognize the opportunity to focus on the needs of CSRs to dramatically improve engagement and productivity. The company's flagship product, STC, is now in full production at several global contact centers. |