Orlando, Florida, October 29, 2018. Transcom, a global leader in providing customer experiences for customer care, sales, and technical support, and Rapid Cyber Solutions, a visionary software company, announced that they have entered into a strategic business partnership. Transcom will “white label” Rapid Cyber’s flagship product, Smart Team Communicator™ (STC), as Transcom Communicator. This will enhance Transcom’s value proposition while maintaining its own unique brand identity.
“Transcom is always looking for technology that can transform the customer experience,” said Jennifer Wells, the VP of IT, Global English Region at Transcom. “We are excited to be early adopters of this technology and thus the first to market the advantages to our customers. Transcom Communicator improves KPIs such as voice of customer (VOC), first call resolution (FCR) and average handle time (AHT). Transcom Communicator also enables us to make quick changes when real-time inputs require adjustments to our service delivery”
Wells continued, “Transcom Communicator reduces time for new agent proficiency. Once on-boarded, the technology enhances contact center agent engagement by improving intra-team interactions and collaboration. Managers also benefit by having access to analytics that allow them to personalize coaching and enhance their training efforts. ”
“We are excited to be partnering with Transcom, a global customer experience specialist,” stated Rahul Jindal, co-founder of Rapid Cyber. “Their field tests quantify the benefits of our technology and their feedback has helped us build a world class product. Working together, we have aligned our product to the needs of a demanding production environment. We have taken a big step towards a shared goal of setting new standards for the delivery of compelling customer experiences.”
Transcom is a global customer experience specialist, providing customer care, sales, and technical support and collections services through its extensive network of contact centers and work-at-home agents. The company has 29,000 customer experience specialists at 50 contact centers across 21 countries, delivery services in 33 languages to international brands in various industry verticals. Transcom uniquely focuses on delivering outstanding customer experiences to the customers of its global customer base. For more information, please contact Kyle Barrett at [email protected].
Rapid Cyber is a six-year old Orlando-based software company that specializes in Agent Lifecycle Technology that enhances the productivity and engagement of agents from onboarding through to retention. It’s products are built on a highly secure cloud infrastructure that enables contact center agents to share insight, collaborate, and connect with subjects matter experts. Rapid Cyber’s products have been shown to save service providers millions of dollars while improving customer experience and agent engagement. At a time when companies have invested heavily in digitizing customer service, the technology is supercharging the power and cost-effectiveness of live conversations with customers, still the gold standard in customer service. Please send questions and inquiries to Michael Emerson at [email protected] or call 612 481 8489.
“Transcom is always looking for technology that can transform the customer experience,” said Jennifer Wells, the VP of IT, Global English Region at Transcom. “We are excited to be early adopters of this technology and thus the first to market the advantages to our customers. Transcom Communicator improves KPIs such as voice of customer (VOC), first call resolution (FCR) and average handle time (AHT). Transcom Communicator also enables us to make quick changes when real-time inputs require adjustments to our service delivery”
Wells continued, “Transcom Communicator reduces time for new agent proficiency. Once on-boarded, the technology enhances contact center agent engagement by improving intra-team interactions and collaboration. Managers also benefit by having access to analytics that allow them to personalize coaching and enhance their training efforts. ”
“We are excited to be partnering with Transcom, a global customer experience specialist,” stated Rahul Jindal, co-founder of Rapid Cyber. “Their field tests quantify the benefits of our technology and their feedback has helped us build a world class product. Working together, we have aligned our product to the needs of a demanding production environment. We have taken a big step towards a shared goal of setting new standards for the delivery of compelling customer experiences.”
Transcom is a global customer experience specialist, providing customer care, sales, and technical support and collections services through its extensive network of contact centers and work-at-home agents. The company has 29,000 customer experience specialists at 50 contact centers across 21 countries, delivery services in 33 languages to international brands in various industry verticals. Transcom uniquely focuses on delivering outstanding customer experiences to the customers of its global customer base. For more information, please contact Kyle Barrett at [email protected].
Rapid Cyber is a six-year old Orlando-based software company that specializes in Agent Lifecycle Technology that enhances the productivity and engagement of agents from onboarding through to retention. It’s products are built on a highly secure cloud infrastructure that enables contact center agents to share insight, collaborate, and connect with subjects matter experts. Rapid Cyber’s products have been shown to save service providers millions of dollars while improving customer experience and agent engagement. At a time when companies have invested heavily in digitizing customer service, the technology is supercharging the power and cost-effectiveness of live conversations with customers, still the gold standard in customer service. Please send questions and inquiries to Michael Emerson at [email protected] or call 612 481 8489.