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Subscription information not updated after the purchase.

3/14/2013

5 Comments

 
We have seen many questions on that your purchased a Pro subscription but the subscription information is not updated in the application and the application is still in Lite mode.

When you purchase the subscription, iTunes confirms the subscription and sends us the confirmation that subscription has been purchased.  Sometimes, there is a lag between iTunes sending us the confirmation and the app doesn't reflect the latest information.  Please perform the following steps if your subscription status is not updated after the purchase of the subscription:


Step 1: Go to Settings 


Step 2: Tap on Buy Subscription/Service


Step 3: The screen will show multiple subscription options


Step 4: DO NOT Buy subscription again.


Step 5: Give it a few minutes and your subscription information should be updated in the app.


If the information is not updated, please send the iTunes receipt to support@Rapidcyber.com with your message to fix the issue.  We will take care of the issue.
5 Comments
Phil Timmerman
3/24/2014 10:10:24 am

Android purchased but stuck in "lite mode". Can you resolve?

You've made a purchase from Rapid Cyber Solutions, Inc. on
Google Play.Order#: 12999763169054705758.1323432379706161
Order date: Mar 24, 2014 9:12:48 AM 
One Year of Office Communicator Services (Intelli IM - Lync, OCS, GTalk)$14.99Tax: $0.00Total: $14.99Payment method:Visa-

Reply
12999763169054705758.1323432379706161 link
2/26/2018 08:51:24 am

48

Reply
falisa mckinney
3/26/2014 11:55:52 pm

I have pro service and iy has switched to lite service need service restored immediately. Thanks please call 404-824-9535.

Reply
Rubens F.
3/17/2016 10:57:39 am

I have bought a one-year subscription directly from the app and paid it with PayPal. I have received an e-mail from PayPal saying the payment was done correctly, but the app still shows my subscription ending in a few days. Can you please help ?

Reply
Intelli IM Support
3/17/2016 03:12:55 pm

Sorry about the trouble. Looks like PayPal had some outage, and payment processing was delayed. Things are processing very slowly today. http://downdetector.com/status/paypal/map/

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  • Smart Team Communicator
    • PCI Compliance
    • Agent Lifecycle
    • 360 View of Agent
    • Product Details
    • Smart Trial
  • Intelli IM
    • Enterprise Program
    • Support
  • SecuredIn
  • News
  • About Us