Sometimes the end-users are not able to connect with their company's Lync/OCS server. Intelli IM Service interfaces with your company's Lync/OCS server and occasionally the company Lync/OCS servers are down for maintenance or making changes.
In order to see if your company's Lync/OCS server is working, please Login to your Company's CWA server via Internet Explorer. If you are able to connect to your company's CWA server, please contact our support team to resolve the issue.
5/5/2013 08:24:43 pm
Not able to connect to this server on the phone. I am able to open it on IE. I have bought the pro subscription
5/6/2013 11:17:50 am
I have been using Intelli IM fine and bought the pro service but all of a sudden it is no longer working from my phone. It works from my computer just fine.
Intelli IM Support Team
5/6/2013 11:39:25 am
The Office Communicator Client on the PC uses a different protocol/connection to the server than Communicator Web Access. Intelli IM uses Communicator Web Access (CWA) which is a web based protocol. It is possible that the OCS Client may be working, but the CWA server is not working. Please contact us via email to email@example.com.
Intell IM Support Team
5/6/2013 11:36:54 am
Please send screenshot of the error to firstname.lastname@example.org. Thanks.
8/3/2013 05:02:36 pm
8/13/2013 01:03:36 am
CWA legacy system is no longer supported by Microsoft and due to several security issues our company decommissioned this CWA server, and I'm not able to connect to Lync server with pro service. Please advise. Thanks!
9/19/2013 12:56:17 pm
I've been using intelli IM Lite version which has been working very well.
10/13/2013 08:10:25 pm
Been having issues with Intelli IM is not able to connect to our cwa server. I connect via a web
12/25/2013 07:49:20 pm
Program is connected, but no messages can get through?!
7/16/2014 02:15:21 am
I am not able to connect I'm no longer in iphone but my friends who are using android able to connect. Is there any problem with iPhones ?
9/4/2014 11:24:09 am
Comencé usándolo bien pero ahora me da un mensaje que se ha detenido y de ahí no pasa...
11/21/2014 05:28:03 am
I can connect to the OCW portal via Safari on my iPad but this app states wrong username and password. Using the ocwservername.domain.com and domain/myaccount format. Account and pword are correct. Confirmed via safari web browser on same device.
3/5/2015 09:09:48 pm
The app has stopped working. It says it is unable to verify my account. I have attempted to login again multiple times and yet still get the same error.
4/27/2021 07:42:29 am
I’ve had the pro service for years, but suddenly my alerts no longer work on my iphone. I have all the proper notifications settings, I’ve closed the app and background window, restarted phone, deleted and reinstalled app, and none of these things have made a difference. Any ideas on a fix?
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